This Machine-as-a-Service Subscription Agreement (this “Agreement”) is by and between Knightscope, Inc., with its principal place of business at 1070 Terra Bella Ave, Mountain View, CA 94043 (“Knightscope”) and the individual or legal entity who has executed a Machine-as-a-Service Order Form referencing this Agreement (“Client”).
An “Order Form” means an ordering document that has been mutually executed by the Parties and sets forth certain proprietary (i) equipment and (ii) internet-based user interface and/or mobile applications (respectively, the “Equipment” and “Interface”, and collectively, the “Services”) developed by Knightscope that Client agrees to obtain from Knightscope, and Knightscope agrees to provide, in each case on a subscription basis in accordance with the terms and conditions of this Agreement.
This Agreement shall be effective on the date each of Knightscope and Client have executed the Order Form (the “Effective Date”). All Order Forms will be governed exclusively by the terms of this Agreement. In case of conflicting terms and conditions between this Agreement and an Order Form, the terms and conditions of the Order Form shall prevail. Knightscope and Client are referred to herein individually as a “Party” and collectively as the “Parties.”
1. DELIVERY AND GRANT OF RIGHTS: Subject to the terms and conditions of this Agreement, Knightscope hereby agrees to deliver to Client at Client’s premises, and Client agrees to accept delivery from Knightscope of, the Equipment set forth in the Order Form. Subject to the terms and conditions of this Agreement and the terms and conditions available online at https://staging.knightscope.com/terms (the “Interface TOS”), Client shall have a non-exclusive, nontransferable, right during the Term to use the Equipment and Interface for Client’s internal business purposes only, which may include providing security services to Client’s customers.
2. RESTRICTIONS: Client shall not, and shall not permit any third party to: (i) modify or create any derivative works based on the Equipment or Interface; (ii) sublicense, distribute, sell, lend, rent, lease, transfer, or grant any rights in or to all or any portion of the Equipment or Interface or provide access to the Interface to third parties on a service bureau basis or otherwise; (iii) decompile, disassemble, reverse engineer, reverse assemble, analyze or otherwise examine, prepare derivative works of, modify, or attempt to derive source code from the Equipment or Interface; (iv) remove, modify, alter, destroy, or obscure any of the logos, trademarks, patent or copyright notices, confidentiality or proprietary legends or other notices or markings on the Equipment or Interface; (v) add any logos, proprietary marks or other notices or markings on the Equipment or Interface without prior written consent of Knightscope; (vi) use the Equipment or Interface other than as permitted under this Agreement; or (vii) use the Services or Knightscope’s Confidential Information to develop, have developed, or assist in the development of any product or service competitive with the Services.
3. TERM; TERMINATION: This Agreement shall commence on the Effective Date and will continue for the Initial Subscription Term set forth on the Order Form (the “Initial Term”). Unless otherwise specified in the Order Form, this Agreement will automatically renew at the end of the Initial Term for successive additional one-year periods (each, a “Renewal Term”, and the Initial Term and all Renewal Terms together, the “Term”) unless either Party provides the other with thirty (30) days’ advance written notice of non-renewal. For each Renewal Term, Client shall have the option to upgrade the Equipment or Client’s subscription plan subject to Equipment availability and Knightscope’s then-current pricing for the upgrade. Client must contact Knightscope to inquire about the upgrade options and to enter into a new Order Form with respect thereto. Knightscope reserves the right to decide, in its sole discretion, whether to require upgrades on terms and conditions to be agreed between the Parties. This Agreement may only be terminated by a Party: (a) upon providing sixty (60) days’ advance written notice describing a breach by the other Party of any material term or condition of this Agreement and the other Party failing to fully cure such breach within such sixty (60) days’ period; or (b) immediately upon written notice if the other Party becomes insolvent or unable to pay its debts as they mature in the ordinary course of business or makes an assignment for the benefit of its creditors, or proceedings (whether voluntary or involuntary) are commenced against the other Party under any bankruptcy, insolvency or debtor’s relief law and such proceedings are not vacated or set aside within sixty (60) days from the date of commencement thereof; or (c) by Knightscope in its sole discretion within thirty (30) days (i) after completion of the site survey if such survey determines that Client’s site is not suitable for Knightscope Services, or (ii) after receipt of Client’s requirements for the site that cannot be met by Knightscope. In the event this Agreement is terminated by Knightscope for Client’s breach, or by Client without cause, Client shall remain liable for all payments that would have been due during the then-current Term under this Agreement had it not been terminated. In the event this Agreement is terminated by Client for Knightscope’s breach, Knightscope shall refund to Client a pro-rated portion of any Subscription Fee prepaid by Client to Knightscope for the remainder of the Term. In addition, upon any termination of the Agreement: (i) all rights and licenses granted by Knightscope to Client shall immediately terminate and Client shall immediately stop using all Services; (ii) all outstanding payments due hereunder shall become immediately payable; and (iii) the following sections of this Agreement shall survive any such expiration or termination: Sections 2, 3, 5, 8, 12-17 and 19-28.
4. PRICING/BILLING: Client agrees to pay to Knightscope the activation fee (the “Activation Fee”) and subscription fee (the “Subscription Fee”) in the amounts set forth in the Order Form. The Activation Fee is due upon execution of the Order Form and is non-refundable. Client will pre-pay the Subscription Fee for the Initial Term and each Renewal Term according to the schedule set forth in the Order Form with payment due thirty days after the invoice date. Client will also pay to Knightscope charges for LTE utilization by Client in excess of the allotted data plan set forth on the Order Form, which will be billed directly to Client as incurred.
5. PAYMENT: Invoices will be issued to the address noted in the Order Form. Client will submit all payments to Knightscope at the address set forth herein or at such other address that Knightscope may hereafter specify in writing, via wire transfer, or ACH. All invoices are due thirty (30) days from the invoice date. In the event any payment hereunder is more than ten (10) days late, Knightscope may impose and collect interest of 1.50% per month, compounded monthly (18% per annum) or the highest amount allowed under law, whichever is less. Undisputed invoices exceeding 60 days past due may result in the suspension of service.
6. INTERFACE HOSTING AND SUPPORT: Knightscope will host the Interface and will provide Client with information sufficient to allow Client to access the Interface through a Web browser and/or mobile application. Client is responsible for providing, at Client’s own expense, all necessary telephone lines, Internet connections, equipment, software (including a compatible Web browser), and services for Client to effectively access the Interface. Client is responsible for upgrading and configuring Client’s internal systems (e.g. network settings, Internet routing, firewalls, and Web browsers) to be and remain compatible with and optimize the performance of the Interface. Knightscope will use commercially reasonable efforts to support the Interface and maintain its accessibility for Client during the Term. During the Term, Knightscope will use commercially reasonable efforts to provide Client with all generally released updates and upgrades to the Interface at no additional charge. Knightscope will provide online technical support 24/7/365 during the Term through the Interface using live chat.
To ensure proper tracking and fulfillment of all communications related to the Services, Client agrees to report all issues, request assistance with the Interface or Equipment, request technical support, or suggest future features or capabilities using the Interface before contacting a Knightscope representative by other means.
7. MAINTENANCE OF EQUIPMENT: Client shall inspect the Equipment upon delivery to determine whether it is in good and serviceable condition. If the Equipment is not in good and serviceable condition, Client will notify Knightscope in writing within five (5) days of delivery and request redelivery of Equipment, in which case the start of the Term shall automatically be postponed until Knightscope delivers Equipment that is in good and serviceable condition. Once delivered, Client shall keep the Equipment reasonably secure and in good condition and working order (ordinary wear and tear excepted), except for the maintenance and repair that is Knightscope’s responsibility as set forth below. Reasonably secure is defined as conditions that would lead a reasonable person to believe that the equipment would not suffer a loss or damage. Knightscope will, at its sole expense, provide ongoing maintenance for the Equipment during the Term except with respect to loss or damage to the Equipment caused by Client’s negligence or failure to keep the Equipment reasonably secure. To the extent practical, Knightscope will attempt to provide maintenance remotely. In the event that Knightscope is unable to rectify an issue remotely, it will dispatch its personnel or agent to Client’s location. Client will provide Knightscope with physical access to the Equipment at all times during the Term to perform such support and maintenance 24/7. Client will also provide a suitable location to perform Maintenance and securely store the robot overnight if needed. Maintenance will be conducted Monday through Friday, excluding national holidays, between the hours of 8:00am and 6:00pm in the Deployment Site Address time zone unless otherwise stipulated in the Order Form. Client agrees that Knightscope may, in lieu of repairing Equipment previously provided and in its sole discretion, replace any such Equipment with replacement Equipment of the same type as is set forth in the Order Form and such replacement Equipment shall be treated as the originally delivered Equipment for all other purposes under this Agreement. If Client is responsive to written and oral requests for access to the Equipment to perform such support and maintenance, and in the event Equipment is offline for more than three (3) consecutive business days for reasons other than Force Majeure and replacement Equipment is not available (“Downtime Event’), Knightscope shall record a credit to Client’s account for each Downtime Event equivalent to the duration of the Downtime Event to be applied only at the commencement of the next renewal term. In the event of third-party damage or vandalism that results in the Equipment being less than fully functional (“Equipment Damage”), Client agrees to assist Knightscope to the fullest extent possible with identifying the responsible party and recovering loss or repair expenses. In the case of multiple occurrences of Equipment Damage, Knightscope will, after the first occurrence and at its sole expense, repair Equipment to a fully functional state to meet the conditions set forth herein. Additional occurrences of Equipment Damage shall be repaired at Client’s sole expense. Cosmetic repairs including, but not limited to, chips, scratches, paint and graphics will only be made upon recovery of financial losses from the responsible party unless otherwise stipulated in the Order Form. If immediate cosmetic repairs are required by Client, Knightscope will submit a cosmetic repair quote to Client for review and approval prior to beginning any repairs. Upon approval, Knightscope will invoice Client and begin cosmetic repairs once the invoice is paid in full.
8. RETURN OF EQUIPMENT; REPLACEMENT COST: Upon the termination of this Agreement, Client shall surrender the Equipment to Knightscope by delivering the Equipment to Knightscope or Knightscope’s agent in good condition and working order, ordinary wear and tear excepted, substantially as it was at the commencement of the Agreement (except for enhancements or other changes which may have been installed by Knightscope, or with Knightscope’s knowledge, during the term). In addition, at any time before Client surrenders the Equipment to Knightscope, if the Equipment is lost or damaged beyond repair due to Client’s negligence, intentional misconduct, or failure to keep the Equipment reasonably secure, then (i) Client shall pay to Knightscope the replacement cost of the Equipment which shall not exceed an amount equal to twenty-four (24) months Subscription Fee hereunder; and (ii) Knightscope shall replace the Equipment and the obligations of the Parties under this Agreement shall continue in full force and effect through the remainder of the Term. For the avoidance of doubt, Client is only responsible for such replacement costs if the loss or damage results from Client’s negligence, intentional misconduct, or failure to keep the Equipment reasonably secure.
9. NO ENCUMBRANCES; TAXES: Client shall keep the Equipment free and clear of any liens or other encumbrances and shall not permit any act where Knightscope’s title or rights in or to the Equipment may be adversely affected. Client shall be responsible for complying with and conforming to all laws and regulations relating to its possession or use of the Equipment, including the payment of any and all taxes, fees, licenses and governmental charges, together with any penalties or interest thereon, relating to its possession or use of the Equipment.
10. KNIGHTSCOPE REPRESENTATIONS: Knightscope hereby represents and warrants to Client that (a) it has all necessary rights to provide the Services in accordance with this Agreement, (b) it will comply with all applicable federal, state, and local laws, rules, regulations, orders, and ordinances in the performance of its obligations hereunder, (c) the Equipment and the Interface will conform in all material respects with the specifications set forth in this Agreement, and (d) the maintenance and repair services provided by Knightscope hereunder will be performed on a professional basis and in a workmanlike manner.
11. CLIENT REPRESENTATIONS: Client hereby represents and warrants to Knightscope that (a) it will comply with all applicable federal, state, and local laws, rules, regulations, orders, and ordinances in its utilization of the Services and the performance of its obligations hereunder, and (b) it will use and keep the Equipment in a careful and proper manner and will comply with all Knightscope instructions regarding the use, maintenance, and storage thereof. Client shall also supply its own electricity to sufficiently power the Equipment during the Term of the Agreement.
12. WARRANTY DISCLAIMER: Except for the express limited warranty set forth in Section 10, Knightscope makes no warranties, express, implied, statutory or otherwise, and specifically disclaims, on its own behalf on and behalf of its suppliers and licensors, any implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Knightscope does not warrant that the Services will meet Client’s requirements or that the use thereof will be uninterrupted or error free.
13. LIMITATION OF LIABILITY: In no event shall either Party be liable hereunder to the other Party for indirect, incidental, special or other consequential damages, including without limitation damages for loss of profits or use or loss of data incurred by the other Party or any third party, arising out of or related to this agreement, whether in an action in contract, tort, or otherwise, even if the other Party has been advised of the possibility of such damages. In no event shall either Party’s aggregate liability arising out of or related to this Agreement, regardless of whether any action is based on contract, tort or otherwise, exceed the aggregate amounts paid or payable by either Party hereunder. The parties agree that the foregoing limitations represent a reasonable allocation of risk under this agreement. Notwithstanding the foregoing, the limitations of damages provided for in this Section shall not apply with respect to the Parties’ obligations under Sections 2, 8, 14 and 19.
14. CONFIDENTIALITY: “Confidential Information” means any and all information disclosed by either Party to the other that is in written, graphic, machine-readable, or other tangible form and is marked “Confidential” or “Proprietary” or in some other manner to indicate its confidential nature. Confidential Information may also include oral disclosures provided that such information is designated as confidential at the time of disclosure and reduced to a written summary by the disclosing Party within 30 days after its oral disclosure, which is marked in a manner to indicate its confidential nature and delivered to the receiving Party. The receiving Party agrees: (i) to use the disclosing Party’s Confidential Information solely in accordance with the provisions of this Agreement; and (ii) not to disclose, or permit to be disclosed, either directly or indirectly, the disclosing Party’s Confidential Information to any third party without the disclosing Party’s prior written consent. The receiving Party shall safeguard the disclosing Party’s Confidential Information using the same measures it uses to protect its own Confidential Information, but in no event shall either Party use less than reasonable care in safeguarding the Confidential Information of the other Party. Notwithstanding the foregoing, Confidential Information shall not include information that is: (a) publicly available through no fault of the receiving Party, (b) rightfully obtained from third parties not under confidentiality restrictions, (c) already known by the receiving Party at the time of disclosure by the disclosing Party, or (d) is independently developed by the receiving Party without use or reference to the disclosing Party’s Confidential Information. The receiving Party may disclose the disclosing Party’s Confidential Information as may be required by law, a court order, or a governmental agency with jurisdiction, provided that before making such a disclosure, the receiving Party will first notify the disclosing Party to give the disclosing Party an opportunity to limit such disclosure or seek a protective order. Upon the disclosing Party’s written request, or upon expiration or termination of this Agreement, the receiving Party shall return to the disclosing Party all originals and all reproductions and copies of all Confidential Information of the disclosing Party, and delete all Confidential Information from its electronic records and shall certify to the disclosing Party that it has done so, in a writing signed by an officer of the receiving party; notwithstanding the forgoing, the receiving Party may retain a copy of those records necessary to establish rights of payment, or which must be retained to satisfy reporting or legal obligations, provided that such archival copy is kept confidential until destroyed. If either Party breaches or threatens to breach the provisions of this Section 14, each Party agrees that the nonbreaching Party will have no adequate remedy at law and is therefore entitled to immediate injunctive and other equitable relief, without bond and without the necessity of showing actual money damages.
15. DATA: Client shall solely own all rights, title and interest in or to the audio, video, and other incident reporting data captured by the Equipment during deployment at the Client’s premises (“Content Data”). Except for any Content Data, Knightscope shall solely own all rights, title and interest in or to all other data collected or generated by the Equipment and Interface (“Machine Data”), and no such Machine Data will be accessible or provided to Client. Knightscope may use the Content Data solely to provide the Services to Client and to debug, improve and enhance the Services or to assist the Client in forensics analysis if requested to do so by the Client. All Content Data shall be available to Client for download through the Interface for a period of two (2) weeks from the date such Content Data was recorded. Unless otherwise agreed between the Parties in writing or as set forth in the Order Form, Knightscope shall have no further obligation to maintain any Content Data in its databases or forward it to Client or any third party and may, in its sole discretion, irrevocably delete any Content Data from its databases following a period of two (2) weeks from the date such Content Data was recorded. Upon any termination of this Agreement, all Content Data may be irrevocably deleted by Knightscope, and Client is solely responsible for downloading copies thereof before the termination or expiration hereof; provided, however, that Knightscope may retain and make certain Content Data available to Client after the termination of this Agreement upon the Parties’ agreement for a retention fee with respect thereto.
16. OWNERSHIP: The Equipment is loaned, and the Interface is licensed to Client, and neither the Equipment nor the Interface are sold. The Equipment and Interface are and shall at all times remain the exclusive property of Knightscope, even if installed or attached to real property by Client. Except as expressly provided herein, no rights (express or implied) are provided to Client with respect to the Equipment or Interface, and Knightscope shall retain all right, title, and interest in and to the Equipment and Interface, including all intellectual property rights therein.
17. CONSENT AND RELEASE: Client grants Knightscope all ownership rights and the absolute and irrevocable right and permission to copyright, use and publish the photographed or video likeness (the “Likeness”) of Equipment directly obtained by Knightscope. The Likeness may be copyrighted, used and/or published individually or in conjunction with other photography or video works, and in any medium (including without limitation, print publications, public broadcast and/or social media) and for any lawful purpose, including without limitation, trade, exhibition, illustration, promotion, publicity, advertising and electronic publication. Client waives any right to inspect or approve Knightscope’s use of the Likeness, or the advertising copy or printed matter that may be used in connection with the use and/or publication of the Likeness. Knightscope represents and warrants that it will not disclose any Confidential Information or provide details related to Client’s use of Equipment with the Likeness. Client releases Knightscope from all claims for infringement of copyright, right of publicity or any other claim related to the Likeness.
18. JOINT MARKETING. The Parties will cooperate to identify and carry out joint marketing activities in support of Knightscope Services through the Term, including a) advertising and promoting the Knightscope Services in marketing and sales programs, such as trade shows, and support and participation of recorded seminars; b) issuing a joint press release within thirty (30) days after the Effective Date or as mutually agreed; c) Client’s participation in Knightscope’s lead generation and client referral programs to identify and pursue additional opportunities to similarly situated Clients through the Term enabling Client to receive consideration in accordance with the terms therein; d) social media activities including Client testimonials and participation in recorded seminars; e) development of a logo and trademark usage branding campaign on the Knightscope Equipment mutually beneficial to the Parties.
19. INDEMNIFICATION: Each Party shall indemnify and hold the other Party and its officers, directors, employees, and agents, harmless from any loss, damages, fines, penalties and costs (including, but not limited to, attorneys fees) arising out of any third party claims, actions or suits to the extent arising out of or resulting from: (a) personal injury (including death) and property damage directly caused by the indemnifying Party or its personnel; (b) gross negligence or willful misconduct of the indemnifying Party or its personnel, (c) failure of the indemnifying Party to comply with any applicable law or regulation, and (d) in the case when Knightscope is the indemnifying Party, any claim that the Services infringe, violate or misappropriate the intellectual property rights of a third party. The foregoing obligation shall not apply to the extent that (i) any alleged infringement is based upon any modification of the Equipment or Interface not made by Knightscope; or (ii) use of the Equipment or Interface in combination with any products or services of Client or a third party. The indemnifying Party’s obligations under this Section 19 are subject to the indemnified party providing the indemnifying Party with (i) prompt written notice of such claim; (ii) exclusive control over the defense and settlement of such claim; and (iii) proper and full information and assistance to settle and/or defend any such claim. The provisions of this Section state the sole and exclusive liability of Knightscope, and the sole and exclusive remedy of any indemnified Party, with respect to any actual or alleged claim of infringement or misappropriation of any intellectual property rights.
20. FEEDBACK: Any ideas, suggestions, guidance or other feedback provided by Client to Knightscope in relation to the Services shall be collectively referred to as “Feedback.” Client agrees that Knightscope shall own all Feedback. Client further agrees that Knightscope may freely use and exploit all such Feedback without any restrictions, including for purposes of improving and enhancing the Services.
21. SEVERABILITY: If any part or parts of this Agreement shall be held unenforceable for any reason, the remainder of this Agreement shall continue in full force and effect. If any court of competent jurisdiction deems any provision of this Agreement invalid or unenforceable, and if limiting such provision would make the provision valid, then such provision shall be deemed to be construed as so limited.
22. ASSIGNMENT: Neither this Agreement nor any rights hereunder may be assigned by either Party to a third party, except with the other Party’s prior, written consent. Notwithstanding the foregoing, Knightscope may freely assign this Agreement without obtaining the Client’s consent in connection with any reorganization, reincorporation, consolidation, merger, acquisition, change of control, or sale of all or substantially all of its assets related to this Agreement, or to a parent, affiliate, or subsidiary. Any assignment by Client as a result of consolidation, merger, or acquisition, without the prior written consent of Knightscope shall be void. Subject to the foregoing, this Agreement shall be binding upon and inure to the benefit of the Parties and their respective successors and permitted assigns.
23. GOVERNING LAW: This Agreement is governed by the laws of the State of California, without giving effect to provisions related to choice of laws or conflict of laws. The application of the United Nations Convention on the Sale of Goods is not applicable and expressly disclaimed by the Parties. Venue and jurisdiction of any lawsuit involving this Agreement exists exclusively in the state and federal courts in Santa Clara County, California, unless either Party seeks injunctive relief that, in that Party’s reasonable and good faith judgment, would not be effective unless obtained in some other venue. The prevailing Party in any lawsuit arising from or relating to this Agreement is entitled to recover its costs, including reasonable attorney fees.
24. NOTICE: Any notice required or otherwise given pursuant to this Agreement shall be in writing and mailed certified return receipt requested, postage prepaid, or delivered by overnight delivery service to the applicable Party’s address set forth in the applicable Order Form and will be effective upon receipt or when delivery is refused. Each Party may change its address from time to time by providing notice of new address to the other Party in accordance herewith.
25. FORCE MAJEURE: In no event shall Knightscope be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss, malfunction of or lack of access to utilities or communications networks not directly under its control (collectively, “Force Majeure”); it being understood that Knightscope shall use reasonable efforts to resume performance as soon as both Parties agree that it is safe and practical to do so.
26. ENTIRE AGREEMENT: This Agreement, together with its exhibits and attachments, constitutes the entire agreement between the Parties with respect to its subject matter and supersedes any prior understanding or representation of any kind with respect to such subject matter preceding the date of this Agreement. There are no other promises, conditions, understandings or other agreements, whether oral or written, relating to the subject matter of this Agreement. This Agreement may only be modified in writing signed by both Knightscope and Client.
27. WAIVER: The failure of either Party to enforce any provisions of this Agreement shall not be deemed a waiver or limitation of that Party’s right to subsequently enforce and compel strict compliance with every provision of this Agreement. The acceptance of any fees hereunder by Knightscope does not waive Knightscope’s right to enforce any provisions of this Agreement.
28. CONSTRUCTION: Singular terms will be construed as plural, and vice versa. Section headings used in this Agreement and the attached exhibits are for convenience only and will not be considered part of this Agreement. As used in this Agreement, the words “include” and “including,” and variations thereof, will be deemed to be followed by the words “without limitation.” The words “hereof,” “herein” and “hereunder” and words of similar import when used in this Agreement will refer to this Agreement as a whole and not to any particular provision of this Agreement.